Customer Service Assistant, Full Time

3 months ago


Manchester, United Kingdom Switch Advisor Consultants Full time

**About us**

Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive.

Our work environment includes:

- Casual work attire
- Growth opportunities
- Wellness programmes
- Regular social events

**Responsibilities**:

- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Handle customer complaints in a professional manner.
- Resolve customer issues and escalate as needed.
- Maintain a high level of customer satisfaction.
- Identify customer needs and provide appropriate solutions.
- Update customer records in the database.
- Follow up with customers to ensure their satisfaction.

About you:

- Customer service skills and experience. (preferred)
- Ability to work under pressure to satisfy demand.
- Ability to prioritise workload and meet deadlines.
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
- Active Team Player.

Please not this is a FULL-TIME position and all applicants must hold the right to work in the UK on a full-time basis.

We ask that applicants are also available to start within the next 2-3 weeks.

**Salary**: £23,066.00-£24,505.00 per year

**Benefits**:

- Employee mentoring programme
- Free parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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