Customer Service Assistant, Full Time
5 months ago
**About us**
Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive.
Our work environment includes:
- Casual work attire
- Growth opportunities
- Wellness programmes
- Regular social events
**Responsibilities**:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Handle customer complaints in a professional manner.
- Resolve customer issues and escalate as needed.
- Maintain a high level of customer satisfaction.
- Identify customer needs and provide appropriate solutions.
- Update customer records in the database.
- Follow up with customers to ensure their satisfaction.
About you:
- Customer service skills and experience. (preferred)
- Ability to work under pressure to satisfy demand.
- Ability to prioritise workload and meet deadlines.
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
- Active Team Player.
Please not this is a FULL-TIME position and all applicants must hold the right to work in the UK on a full-time basis.
We ask that applicants are also available to start immediately.
**Salary**: £24,066.00-£25,505.00 per year
**Benefits**:
- Employee mentoring programme
- Free parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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