Customer Service Assistant, Full Time

3 months ago


Manchester, United Kingdom Emson Creative Consulting Full time

**About us**

Emson Creative Consulting is a small business in Manchester. We are professional, customer-centric and innovative.

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training
- Company perks

Customer Service Representative

Full-Time (Monsay-Friday)

**Responsibilities**:

- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Process orders, returns, and exchanges, ensuring accuracy and attention to detail.
- Maintain customer accounts by updating information, tracking orders, and resolving any account-related issues.
- Collaborate with internal teams to address customer concerns and provide appropriate solutions.
- Keep detailed records of customer interactions and transactions for future reference.

**Experience**:

- Motivated to achieve results. **Ability to work in a fast-paced environment against deadlines. ** Excellent Communication skills (verbal and written). **Strong relationship skills. ** Ability to work independently and in a team without supervision. **Good IT skills, Microsoft Office, Outlook, Excel, and Word ** Honesty and Integrity. **Drive and Commitment. ** Team Player.

Please note this is a full-time position 35+ hours per week.

**Salary**: £23,137.00-£24,585.00 per year

**Benefits**:

- Employee mentoring programme
- Free or subsidised travel
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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