Customer Service Assistant, Full Time
3 months ago
**About us**
Emson Creative Consulting is a small business in Manchester. We are professional, customer-centric and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Company perks
Customer Service Representative
Full-Time (Monsay-Friday)
**Responsibilities**:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Process orders, returns, and exchanges, ensuring accuracy and attention to detail.
- Maintain customer accounts by updating information, tracking orders, and resolving any account-related issues.
- Collaborate with internal teams to address customer concerns and provide appropriate solutions.
- Keep detailed records of customer interactions and transactions for future reference.
**Experience**:
- Motivated to achieve results. **Ability to work in a fast-paced environment against deadlines. ** Excellent Communication skills (verbal and written). **Strong relationship skills. ** Ability to work independently and in a team without supervision. **Good IT skills, Microsoft Office, Outlook, Excel, and Word ** Honesty and Integrity. **Drive and Commitment. ** Team Player.
Please note this is a full-time position 35+ hours per week.
**Salary**: £23,137.00-£24,585.00 per year
**Benefits**:
- Employee mentoring programme
- Free or subsidised travel
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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