Sales and Customer Experience Lead

3 days ago


Manchester, United Kingdom Charles Tyrwhitt Full time
Job Title: Sales and Customer Experience Lead

About the Role:

We are looking for a highly motivated and experienced Sales and Customer Experience Lead to join our team in Manchester. The successful candidate will be responsible for delivering exceptional customer service, driving sales growth, and leading a high-performing team.

The ideal candidate will have previous experience in retail management, excellent customer service skills, and the ability to develop strong relationships with customers and stakeholders.

Key Responsibilities:
  1. Deliver exceptional customer service and build strong relationships with customers and stakeholders.
  2. Develop and implement effective strategies to drive sales growth and improve customer satisfaction.
  3. Lead and motivate a high-performing team to achieve sales targets and KPIs.
  4. Collaborate with peers and Head Office departments to ensure smooth communication and collaboration.
What We Offer:
  • A competitive salary of £40,000 - £55,000 per annum.
  • An excellent quarterly bonus scheme.
  • Uniform and uniform allowance.
  • Access to staff discount from day one.
  • Support for your commute with cycle-to-work scheme and relocation packages.
  • A fun work environment with social activities, team-building events, and professional development opportunities.


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