Complaints Resolution Specialist

Job Title: Complaints Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Complaints Quality Assurance Specialist to join our team at St. James's Place. As a Complaints Quality Assurance Specialist, you will play a critical role in ensuring that our complaints process is robust, effective, and aligned with industry standards.Key...

Key Responsibilities:As a Claims Resolution Specialist at St. James's Place, you will be responsible for investigating and resolving individual client advice or product-related issues. This involves working closely with colleagues to review all evidence, including documentation and recollections of those involved, and ensuring that the company treats its...

About the JobSt. James's Place is seeking a talented Quality Control Manager - Complaints to join our team.Job Overview:This role is crucial in ensuring that our organization handles complaints efficiently and effectively.You will work closely with the Complaints Advisers team to ensure that all complaints are resolved fairly and promptly.A strong background...

About the PositionWe are looking for an experienced Adviser Quality Assurance Lead to join our team at St. James's Place.Job Summary:This role plays a critical part in ensuring that our organization meets the highest standards in complaint handling.You will be responsible for overseeing the quality of complaint investigations and providing expert guidance to...

Key ResponsibilitiesCollaborate closely with Business Assurance, Field, Actuarial, and other colleagues to investigate and resolve individual client advice or product-related issues, ensuring timely and effective resolution.Conduct thorough reviews of all evidence, including documentation and recollections, to ensure fairness and equity in case...

As an Insurance Client Support Manager at Four Squared Recruitment Ltd, you will be responsible for delivering exceptional service and support to valued clients. This role plays a crucial part in the success of our team.Job Responsibilities:Client Support: You will handle inquiries, policy renewals, claims, and provide expert advice on insurance products...

Below are the key responsibilities of the Service Operations Coordinator role:Oversee service delivery across internal teams to ensure end-to-end service standardsPrioritize and manage incident resolution, communicating effectively with stakeholdersManage escalations and complaints on behalf of the Technology DivisionCollaborate with the Service Desk and...

Job DescriptionWe are seeking a highly skilled Prudential Risk Management Specialist to join our team at St. James's Place. As a key member of our Prudential Risk team, you will support the Head of Investment Entities Risk Oversight and the Head of Prudential Risk in ensuring that our risk management framework is robust and effective.Key...

About the RoleWe are seeking a highly motivated and experienced Healthcare Specialist to join our team as an Insurance Advisor. In this role, you will be responsible for providing exceptional customer service to clients by recommending private medical insurance solutions that meet their needs and budget.Key Responsibilities:Conduct fact-finding sessions with...

Key ResponsibilitiesOversee the delivery of services across internal teams to ensure end-to-end service standards.Manage priority incidents and associated communications effectively.Escalate and resolve complaints on behalf of the Technology Division.Lead the management of projects into live support with the SJP Service Desk and other supporting...

About the Role:This exciting opportunity has arisen for a skilled Cleaning Specialist to join our team at EMCOR UK. As a key member of our facilities management team, you will be responsible for ensuring that all cleaning activities are carried out to the highest standards.Key Responsibilities:Maintain good housekeeping of equipment and consumables, as well...

Job OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at Corin. The successful candidate will be responsible for ensuring the quality of our products and processes, working closely with cross-functional teams to drive improvement and excellence.Key ResponsibilitiesEvaluate manufacturing and quality activities to ensure compliance...

Become part of Hooray's Private Client team as a Dispute Resolution Paralegal and take your career to the next level. Based in beautiful Cirencester, we offer a supportive and dynamic work environment.Job Overview:This is an excellent opportunity for a motivated Paralegal to develop their skills and knowledge in Private Client law, working with a reputable...

Job DescriptionCampden BRI is seeking an experienced Compliance and Improvement Assistant to join our team. As a key member of our operations team, you will play a vital role in ensuring the quality of our services and driving continuous improvement.About the RoleYou will be responsible for administering and coordinating Quality Management Systems, including...

Siamo Recruitment, a division of Siamo Group, is working in collaboration with a leading IT company based in Cirencester to fill the position of 1st Line Support Executive.This company has over 20 years of experience and is a renowned leader in the field of IT.They take pride in their professional and collaborative approach to providing their customers with...

About Arcus SolutionsAs a Contract Coordinator at Arcus Solutions, you will play a vital role in delivering exceptional customer service and ensuring the satisfaction of our clients. Located in Cirencester, this is an exciting opportunity to join a dynamic team and contribute to the company's success.Job SummaryWe are seeking a highly organized and...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

Responsible for undertaking the quality checking of an allocated number of decisions made by Complaints Advisers on complaints about advice. Act as quality gatekeeper, you’ll carry out quality checks on non-complex complaint investigations. You'll provide accurate and effective support to the Client Liaison division in its handling of complaints. Act...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

A Senior Complaints Handler is now wanted to join a leading local mutual society in Cirencester (South Cerney), to Support the Team Leader with the Society’s Operations in Complaints Handling and Reporting. This business has experienced some impressive growth recently and have a leadership team in place to make sure this continues and have big plans for...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

Location Cirencester- Job-type Permanent- Salary £26k - 30k per year- Contact - Anna Hinton - Call - Anna Reference - 103833 Customer Relations Specialist Cirencester Permanent £26,000 - £30,000 Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be...

We are looking for a skilled Relationship Insurance Specialist to join our team at Four Squared Recruitment Ltd.As a Relationship Insurance Specialist, you will play a key role in delivering exceptional service and support to our valued clients. This is a fantastic opportunity for someone who is passionate about client satisfaction, maintaining compliance,...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

A Claims Consultant is now wanted to join a leading local mutual society in Cirencester (South Cerney), to work on Income Protection and Critical illness Claims. This business has experienced some impressive growth recently and have a leadership team in place to make sure this continues and have big plans for the future. They currently number 84 people in...

Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you!What You'll Do: * Client Support: Efficiently handle...

Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you! What You'll Do: * Client Support: Efficiently...

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large protfolio of commercial properties ensuring site safety is managed and effectively supported.  As the Engineer Co-ordinator you will effectively manage the customer and site requirements accompanied...

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large protfolio of commercial properties ensuring site safety is managed and effectively supported.  As the Engineer Co-ordinator you will effectively manage the customer and site requirements...

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large protfolio of commercial properties ensuring site safety is managed and effectively supported. from a help point of view. Hybrid working pattern offering 3 days working from home ~ Annual Bonus...

Overseeing of service across internal SJP teams as part of assuring end-to-end service standards Priority Incident management and associated communications. Management of escalations and complaints on behalf of the Technology Division. Management of projects into live support with the SJP Service Desk and other supporting areas Conducting regular...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

Energy & Sustainability Principal Consultant We are looking for a leader! The Principal Consultant will have management responsibility for a team of five specialists and consultants, delivering energy, sustainability and overheating strategies to a broad spectrum of clients, including major complex London development, low rise volume and regional...

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...