Adviser Quality Assurance Lead
10 hours ago
We are looking for an experienced Adviser Quality Assurance Lead to join our team at St. James's Place.
Job Summary:
- This role plays a critical part in ensuring that our organization meets the highest standards in complaint handling.
- You will be responsible for overseeing the quality of complaint investigations and providing expert guidance to the Complaints Advisers team.
- A deep understanding of regulated complaint handling and quality assurance processes is essential for this position.
Key Responsibilities:
- Oversee the quality of complaint investigations to ensure compliance with regulatory requirements.
- Develop and implement quality assurance procedures to improve complaint handling processes.
- Collaborate with the Client Liaison division to ensure seamless communication and resolution of complaints.
Requirements:
- CII Level 4 Diploma in Financial Planning or equivalent experience.
- Extensive experience in regulated complaint handling within the financial services industry.
- Exceptional problem-solving skills to navigate complex client complaints.
- Strong leadership skills to guide the Complaints Advisers team.
What We Offer:
- Estimated Salary: £50,000 - £70,000 per annum.
- Private Medical insurance up to family cover paid for by Company– via BUPA.
- Generous pension scheme with employer matching.
- Flexible working arrangements to suit individual needs.
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