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Customer Relations Specialist
2 months ago
Location
Cirencester- Job-type
Permanent- Salary
£26k - 30k per year- Contact
- Anna Hinton
- Call
- Anna
Reference
- 103833
Customer Relations Specialist
Cirencester
Permanent
£26,000 - £30,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties - Customer Relations Specialist
- Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
- Requesting additional information when required.
- Assisting with the collation of evidence in response to queries and submitting responses.
- Attending meetings and taking minutes
- Analysing trends and identifying areas for improvement and providing management information.
- Undertaking call monitoring for training and continuous improvement.
- Ensuring that complaints processes are adhered to across the business.
- A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
- Able to work well as part of a small team
- Excellent communication skills with the ability to influence others
- Able to thrive in a fast paced environment with changing priorities
- The ability to work to deadlines.
- Outstanding attention to detail
What we can offer - Customer Relations Specialist
- Enhanced Pension
- Bonus scheme
- Private health cover
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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