Customer Service Specialist

2 months ago


Cirencester, United Kingdom Siamo Recruitment a division of Siamo Group Full time
We here at Siamo Recruitment are working with a leading software firm, a specialist in their market, looking for an ambitious and driven Customer Service Specialist to join their growing team. Due to their professional development programs and passionate nature, our client has an award winning customer service department, flourishing and looking for their next team player. 
As the Customer Service Specialist, you will be supporting clients through their journey and assisting them with queries and updates on their accounts. 
Along with an exceptionable benefits package our client offers an opportunity to develop and grow your career, forever expanding due to continuing success, and they want a confident communicator with a passion for Customer Service to join them on their journey. 
Our client looks for enthusiasm, honesty, and openness. If these values appeal to you then our client is the perfect employer for you. 
What benefits support this role? 
Hybrid work pattern offering 2 days per week working from home 
25 days annual leave entitlement rising to 28 days with length of service
Contributory pension scheme 
Annual appraisals 
Summer and winter company functions
Monthly charity cake bakes 
 As the Customer Service Specialist you will hold the below responsibilities: 
Managing a client base, dealing with enquiries regarding their accounts
Lead customers through a journey providing them with support, assistance and direction
Manage inbound call enquiries regarding our clients products 
Managing a portfolio of client call backs 
Hold weekly training sessions with clients and new clients onboarded 
Deliver overview training effectively and professionally 
Working consistently to the highest standards to achieve or exceed both KPIs and SLAs in line with department objectives
Supporting the Client Services Manager with training new team members, including education
Attend product training sessions 
Gain client reviews from existing customers to grow brand awareness 
Our client is looking for the below exposure and skills for the Customer Service Specialist vacancy: 
2+ years customer service exposure within a B2B environment 
Strong organisational skills 
Proven exposure logging customer details onto CRM's 
Proficient in Microsoft Office including Excel.
Confident, flexible, adaptable with a mindset for professional growth
Positive and approachable with excellent communication and listening skills
Full UK driving license with own vehicle due to remote location
INDCIR

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