Service Improvement Specialist

3 weeks ago


Cirencester, Gloucestershire, United Kingdom Cotswold District Council Full time
Position Overview

We invite you to explore this opportunity to join our team at Cotswold District Council.

Are you dedicated to refining services and products to align with customer expectations and provide outstanding experiences? Do you excel at centering users in the design framework? If this resonates with you, we have a rewarding position available.

We are looking for a Service Improvement Specialist to become an integral member of our organization. In this capacity, you will be essential in enhancing our offerings and ensuring they effectively meet the needs of our users.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify areas for service enhancement.
  • Conduct user research to gather insights and feedback.
  • Develop and implement design strategies that prioritize user experience.
  • Monitor and evaluate the effectiveness of service improvements.

Ideal Candidate:

The successful candidate will possess a strong understanding of service design principles and a passion for user-centered approaches. You will be a proactive problem-solver, capable of driving change and fostering innovation within our services.

We look forward to your interest in this pivotal role within our team.


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