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Customer Services Administrator
2 months ago
Customer Services Administrator
My manufacturing client based in South Cerney are recruiting a Customer Services Administrator working with the Customer Service and Logistics Manager the role will involve working with customers on order processing and any after sales issues. Early Friday finish + 25 days holiday
100% office-based role.
Once trained main responsibilities will include:
- Processing orders in line with company guidelines onto an ERP system
- Responsible for taking and arranging engineer call outs.
- Processing and sending any parts required for repairs.
- Process warranty claims
- Generation of Customer invoices
- Ensures the update & accuracy of data in ERP system.
- Manages stock movements in coordination with logistics and despatch.
- Answers to customers' enquiries regarding processing sales orders
- Cover holidays for other members of the team
The right candidate must have the following skills & knowledge.
- Computer literacy - Microsoft office - word/excel.
- Minimum 1 years office-based customer service experience
- Knowledge of accounting invoicing/sales administration preferred
- Experience of using an ERP system would be beneficial.
In return:
- Salary £25k + upto 12.5 bonus based on performance.
