Field Application Specialist

2 weeks ago

Cirencester, Gloucestershire, United Kingdom Kestrel Recruitment Full time
Job Summary

Kestrel Recruitment is seeking a highly skilled Field Application Engineer to join our team. As a Field Application Engineer, you will be responsible for visiting customers with existing networks and products that require fixing or updating. You will need to have a solid understanding of networking and basic programming skills for devices.

The ideal candidate will have a consultative approach and a can-do attitude, with the ability to fix problems quickly. You will be working with high-level customers, so confidence in dealing with external stakeholders at a high level is essential.

Key Responsibilities
  • Office-Based Duties:
    • Provide Level 3 technical support for customer networking equipment and develop product configurations.
    • Configure and troubleshoot customer networks to ensure optimal performance.
  • Field-Based Duties:
    • Visit customer sites to qualify our products in their network or to troubleshoot issues.
    • Document customer requirements and engagements thoroughly, including stakeholders, network preferences, and customer qualification milestones.
  • Technical Expertise:
    • Validate Optical Transceiver performance and code compatibility per customer requirements.
    • Identify gaps in our product database and work with Engineering to develop new products.
    • Understand customer technical roadmaps and make product solution recommendations.
    • Assist customers with their qualification plans and requirements.
  • Collaboration and Communication:
    • Work jointly with Engineering, PLM, CSEs, and Sales teams to articulate customer requirements.
    • Provide detailed documentation on customer requirements, site visits, and action items.
    • Support Junior Engineers with their customer issues and site visits.
Requirements
  • Optical transceiver hardware component (TOSA/ROSA) performance understanding.
  • In-depth experience with optical transceiver Form Factors to include SFP, SFP+, SFP, and OSFP.
  • In-depth understanding of optical transmission methods, including PAM, Coherent, and NRZ.
  • Ability to read and understand customer design requirements.
  • Computer skills required: Microsoft Office, HEX, ASCII, EEPROMs.
  • Experience with DWDM, CWDM, MUX/DEMUX optical network typology.
  • Experience or understanding of Fiber Optic Splitters, Circulators, and Amplifiers.
  • Experience in areas such as network design and implementation, LAN/WAN interfacing, Internet protocols, and TCP/IP.
  • Experience with Optical Test equipment related to OTDR, BER, SNR, and Sensitivity performance testing.
  • Bachelor's Degree (BEng) or four years of related experience and/or training or equivalent combination of education and experience.
  • Experience with I2C, MDIO, and SPI protocols.
  • Understanding of MSA, IEEE, and SFF standards relevant to Optical Transceivers.
  • CCNP, CCIE, or CISSP ITIL industry-recognized IT-related certifications a plus.

Remote Work: No

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