Nordic Language Customer Service Team Manager

3 days ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time
Job Title: Nordic Language Customer Service Team Manager

£39,000 per annum (based on the UK average cost of living)

We are seeking a highly motivated and experienced Nordic language speaker to lead our customer service team in Nottingham. This is an excellent opportunity for individuals with strong leadership skills, fluency in a Nordic language, and a passion for delivering exceptional customer experiences.

About the Role:
  • Team Management: Oversee the day-to-day operations of the customer service team, ensuring efficient and effective performance.
  • Order Processing: Manage order processing, guaranteeing accuracy and timely delivery.
  • Customer Relations: Maintain positive customer relationships, resolving any issues or escalations.
  • Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
  • Coaching & Training: Conduct 1:1s with team members, providing coaching and training to enhance their growth and performance.
Requirements:
  • Nordic Language Fluency: Native-level fluency in Danish, Swedish, or Norwegian is essential.
  • Leadership Experience: Proven experience in a leadership or team management role, preferably within a customer service environment.
  • Commutability to Nottingham: Must be able to commute to Nottingham for this hybrid role.
  • SAP Experience: Experience with SAP is preferred but not mandatory.
  • Strong Excel Skills: Advanced Excel skills are necessary for compiling reports and analyzing data.


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