Nordic Language Customer Service Team Manager
3 days ago
£39,000 per annum (based on the UK average cost of living)
We are seeking a highly motivated and experienced Nordic language speaker to lead our customer service team in Nottingham. This is an excellent opportunity for individuals with strong leadership skills, fluency in a Nordic language, and a passion for delivering exceptional customer experiences.
About the Role:- Team Management: Oversee the day-to-day operations of the customer service team, ensuring efficient and effective performance.
- Order Processing: Manage order processing, guaranteeing accuracy and timely delivery.
- Customer Relations: Maintain positive customer relationships, resolving any issues or escalations.
- Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
- Coaching & Training: Conduct 1:1s with team members, providing coaching and training to enhance their growth and performance.
- Nordic Language Fluency: Native-level fluency in Danish, Swedish, or Norwegian is essential.
- Leadership Experience: Proven experience in a leadership or team management role, preferably within a customer service environment.
- Commutability to Nottingham: Must be able to commute to Nottingham for this hybrid role.
- SAP Experience: Experience with SAP is preferred but not mandatory.
- Strong Excel Skills: Advanced Excel skills are necessary for compiling reports and analyzing data.
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