Customer Service Manager

3 weeks ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time
About the Role

As a Customer Service Manager - Nordic Languages, you will be responsible for leading a team of customer service representatives who communicate with customers in Nordic languages.

The ideal candidate will have a strong background in customer service, leadership experience, and fluency in a Nordic language.

Key Responsibilities:

  • Team Management: Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.
  • Order Processing: Manage the team's order processing, ensuring accuracy and timely delivery.
  • Customer Relations: Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.
  • Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
  • Coaching & Training: Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.

What We're Looking For:

  • Fluency in a Nordic language: Native-level fluency in Danish, Swedish, or Norwegian is essential.
  • Leadership Experience: Proven experience in a leadership or team management role, ideally within a customer service environment.
  • Commutability to Nottingham: You must be able to commute to Nottingham for this hybrid role.
  • SAP Experience: Experience with SAP is preferred but not mandatory.
  • Strong Excel Skills: Advanced Excel skills are essential for compiling reports and analyzing data.

This is a permanent position with a salary of £39,000 per annum, offering a challenging yet rewarding opportunity for a proactive, customer-focused leader.



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