Customer Service Manager
3 weeks ago
As a Customer Service Manager - Nordic Languages, you will be responsible for leading a team of customer service representatives who communicate with customers in Nordic languages.
The ideal candidate will have a strong background in customer service, leadership experience, and fluency in a Nordic language.
Key Responsibilities:
- Team Management: Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.
- Order Processing: Manage the team's order processing, ensuring accuracy and timely delivery.
- Customer Relations: Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.
- Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
- Coaching & Training: Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.
What We're Looking For:
- Fluency in a Nordic language: Native-level fluency in Danish, Swedish, or Norwegian is essential.
- Leadership Experience: Proven experience in a leadership or team management role, ideally within a customer service environment.
- Commutability to Nottingham: You must be able to commute to Nottingham for this hybrid role.
- SAP Experience: Experience with SAP is preferred but not mandatory.
- Strong Excel Skills: Advanced Excel skills are essential for compiling reports and analyzing data.
This is a permanent position with a salary of £39,000 per annum, offering a challenging yet rewarding opportunity for a proactive, customer-focused leader.
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