Customer Service Engineer

4 weeks ago


Nottingham, Nottingham, United Kingdom Orion Electrotech Rail Careers Full time

Job Title: Customer Service Engineer

 

About the Job:

As a Customer Service Engineer at Orion Electrotech Rail Careers, you will be responsible for managing customer interactions, resolving issues, and providing exceptional service to drive customer satisfaction and loyalty.

You will work closely with cross-functional teams to address customer concerns, develop solutions, and improve processes to enhance the overall customer experience.

Key Responsibilities:
  • Manage customer interactions, responding to queries, and resolving issues promptly and professionally.
  • Work closely with internal teams to address customer concerns, develop solutions, and improve processes.
  • Analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Develop and maintain relationships with key customers to understand their business needs and preferences.
  • Stay up-to-date with product knowledge and industry developments to provide informed solutions to customers.

Estimated Salary Range: £42,000 - £60,000 per annum

 

Benefits:

We offer a comprehensive benefits package, including:

  • A competitive salary range.
  • A generous holiday allowance.
  • A pension scheme.
  • Opportunities for career development and growth.


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