Customer Service Support Specialist

1 day ago


Nottingham, Nottingham, United Kingdom RecruitMe Full time

We have an exciting opportunity for a Candidate Service Support Specialist to join our team at RecruitMe. The successful candidate will provide exceptional customer support and contribute to the delivery of high-quality services.

About the Job:
  • Providing first-line support to customers, addressing queries and resolving issues promptly.
  • Managing customer interactions through phone, email, and portal communications.
  • Collaborating with engineers to resolve complex issues and ensure timely resolution.
  • Maintaining accurate records and updating customer information as necessary.
Key Requirements:
  • Outstanding customer service skills, with a focus on empathy and patience.
  • Ability to remain calm under pressure and adapt to changing situations.
  • Strong analytical skills, with attention to detail and problem-solving abilities.
  • Familiarity with IT systems and software applications, with willingness to learn and develop new skills.

Our goal is to create a positive and inclusive work environment where employees can excel and make a meaningful contribution.



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