Customer Service and Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Harper Finance Full time

Job Overview:

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Harper Finance in the outskirts of Nottingham.

Main Responsibilities:

  • Serve as the initial point of contact for customers via telephone and email, providing prompt and efficient support.
  • Handle customer negotiations and discussions confidently regarding replacements or returns for damaged or incorrectly shipped items.
  • Maintain regular communication with customers experiencing long delivery lead times.

Requirements:

  • Proven customer service/sales/admin experience
  • Well organized with the ability to work under pressure
  • Adaptability and team player

Benefits:

  • The salary for this role is approximately £27,000 per annum, making it an attractive opportunity for those looking to advance their careers in customer service.


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