Customer Support Specialist

3 days ago


Nottingham, Nottingham, United Kingdom Lloyds Bank plc Full time

Company Overview:

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Lloyds Banking Group is a leading financial services provider in the UK, committed to helping Britain prosper. Our organization is dedicated to making a positive impact on customers, businesses, and communities.

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About this Opportunity:

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We are seeking a talented Customer Support Specialist to join our team. As a key member of our branch-based team, you will play a vital role in providing exceptional customer service and support.

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Your Key Responsibilities:

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  • Provide excellent customer service and support to our customers">
  • Work collaboratively with colleagues to achieve team goals and objectives">
  • Develop and maintain a comprehensive understanding of our products and services">
  • Contribute to the achievement of sales targets and business growth initiatives">
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Requirements:

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  • You must be a people person with excellent communication and interpersonal skills">
  • You should have a passion for delivering exceptional customer service and support">
  • You will be able to work effectively in a fast-paced environment and adapt to changing priorities">
  • You should have basic computer skills and experience with CRM systems">
  • You will need to meet our Homeworking criteria if working from home">
  • You will require a quiet, private room at home and a stable internet connection">
  • You will be required to commit to regular working hours, including some Saturdays">
  • You should be able to travel to different locations as required">
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Benefits:

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  • A generous pension contribution of up to 15%">
  • An annual performance-related bonus">
  • Share schemes including free shares">
  • Benefits you can adapt to your lifestyle, such as discounted shopping">
  • 22 days' holiday, with bank holidays on top">
  • A range of wellbeing initiatives and generous parental leave policies">
  • A competitive salary of £23,500 - £23,550 per annum, rising to £25,000 from April 2025">
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Location:

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Nottingham and covering our friendly Mansfield branches

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Working Pattern:

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Full-time, 35 hours per week, including some Saturdays

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About Us:

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Lloyds Banking Group is an inclusive organisation that values diversity and promotes equality. We are committed to building a workforce that reflects the diversity of our customers and communities.

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Our Values:

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We are driven by a clear purpose: to help Britain prosper. Our values are built around putting people first, being inclusive, and making a positive impact on society.

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Why Join Us?

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As a Customer Support Specialist with Lloyds Banking Group, you will have the opportunity to learn, grow, and develop within a dynamic and supportive team environment. You will have access to a wide range of benefits, including a competitive salary, a generous pension contribution, and share schemes. You will also have the chance to make a real difference in the lives of our customers and contribute to the success of our organisation.

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How to Apply:

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and support, please submit your application. We look forward to hearing from you



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