Customer Support Specialist
15 hours ago
Are you passionate about delivering exceptional customer support and ensuring the success of our learners?
About the RoleWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for managing a caseload of learners receiving Learner Support Funding and delivering specialist training and support.
Main Responsibilities:
- Manage a caseload of learners, providing timely and effective support to ensure their successful progression through their apprenticeship programs.
- Deliver specialist training and support to learners in line with the ESFA Funding Rules, ensuring compliance and accuracy in all work and data entry.
- Collaborate with trainers, local authorities, and other stakeholders to ensure seamless delivery of services and achievement of learner goals.
- Provide expert guidance and support to colleagues on Learner Support and Wellbeing requirements, ensuring consistency and accuracy of processes.
- Contribute to the development of staff guidance documents and training materials to enhance knowledge and skills.
- Support the submission of Government-funded contract data through optimal utilisation of Government Funding Portals and the Learning Management System (Maytas).
- Analyze and report on key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits including annual bonus, health cash plan, life assurance, and discounted benefits. You will also have opportunities for personal and professional development within a dynamic and supportive team.
Requirements:
- Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues, learners, and external partners.
- Knowledge of the automotive training business, Learner Support, and government-funded programs is desirable.
- Proven ability to work independently and as part of a team, with a customer-focused approach.
- Ability to analyze data and provide insights to inform business decisions.
Why Join Us?
As a valued member of our team, you will have the opportunity to contribute to the success of Robert Bosch Group and make a real difference in the lives of our learners. With a focus on innovation, quality, and customer satisfaction, we are committed to delivering exceptional results and driving growth in the automotive industry.
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