Customer Support Specialist

4 days ago

Nottingham, Nottingham, United Kingdom Capital One Full time

At Capital One, we're looking for a talented Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll play a vital role in helping our customers overcome various challenges, including difficulties with credit card payments due to health issues, job loss, or other vulnerabilities.

About the Role:

  • You'll have effective and impactful conversations with our customers, understanding their individual circumstances and agreeing on suitable solutions.
  • You'll remain customer-focused, prioritizing their needs and making decisions that put them at the center.
  • You'll signpost customers to additional support resources and use your judgment to determine the right outcome for each customer.

What We're Looking For:

  • A natural problem solver with a focus on delivering exceptional customer outcomes.
  • Resilience and adaptability in a fast-paced, dynamic environment.
  • A team player with strong communication skills and a passion for customer advocacy.

What We Offer:

  • A competitive salary of £27,000.00.
  • Opportunities for career growth and development through Capital One University.
  • Access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance.

Why Capital One?

We're committed to diversity and inclusion, and we want to build a team that reflects the communities we serve. If you're a natural problem solver with a passion for customer advocacy, we'd love to hear from you.

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