Customer Support Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About this role

At Capital One, we're committed to providing exceptional customer service and support to our customers. As a Specialist Customer Support Team member, you'll play a critical role in helping customers navigate challenging situations and find suitable solutions.

Key responsibilities
  • Engage in effective and empathetic conversations with customers to understand their individual circumstances and needs.
  • Collaborate with customers to agree on suitable solutions from a range of options that support their well-being.
  • Stay up-to-date on industry regulations and Capital One policies to ensure compliance and provide accurate guidance.
  • Remain customer-focused and prioritize their needs in every decision.
  • Support customers through sensitive and challenging situations, taking into account any vulnerabilities or special needs.
  • Signpost customers to additional support resources and services.
  • Exercise judgment to determine the best outcome for each customer.
What we're looking for
  • A natural problem-solver with a focus on delivering exceptional customer outcomes.
  • Resilience and adaptability in a fast-paced environment.
  • A team player with integrity and a commitment to treating customers and colleagues with respect.
  • First-hand experience in the finance industry is a plus, but not a requirement.
  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service and support.
What's in it for you
  • A competitive salary of £27,000.00.
  • Opportunities for career growth and development through our Capital One University training programs.
  • Access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance.
  • A dynamic and inclusive work environment with opportunities for collaboration and growth.

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Customer Support Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this roleWe're seeking a skilled Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations related to their credit card accounts.Using empathy and strong communication skills, you'll provide...

  • Customer Support Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About This RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.Our customers often face challenging situations, and it's essential that you can approach each...

  • Customer Support Specialist

    1 week ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About the RoleAt Capital One, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations.Key ResponsibilitiesProvide empathetic and effective support to customers experiencing difficulties with their credit...

  • Customer Support Specialist

    4 days ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    At Capital One, we're looking for a talented Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll play a vital role in helping our customers overcome various challenges, including difficulties with credit card payments due to health issues, job loss, or other vulnerabilities.About the Role:You'll have...

  • Customer Support Specialist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleAt Capital One, we're looking for a Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be there to help and support our customers in the best possible way.Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.Key ResponsibilitiesEngage in effective and impactful conversations with...

  • Customer Support Specialist

    1 month ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Customer Support Specialist

    1 month ago

    Nottingham, Nottingham, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations and find suitable solutions.Your primary responsibility will be to engage with...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations and find suitable solutions.Your primary responsibility will be to engage with...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations and find suitable solutions.Your primary responsibility will be to engage with...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Capital One (Europe) plc. As a key member of our Specialist Customer Support Team, you will play a vital role in helping our customers navigate challenging situations and find suitable solutions.Your primary responsibility will be to engage with...

  • Customer Support Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleAt Capital One, we're looking for a talented Customer Support Specialist to join our team. As a member of our Specialist Customer Support Team, you'll be there to help and support our customers in the best possible way.Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps...

  • Customer Support Specialist

    1 week ago

    Nottingham, Nottingham, United Kingdom Matchtech Full time

    Key Responsibilities:We are seeking a Customer Support Specialist to join our IT support team. In this role, you will provide expert assistance in resolving technical issues, troubleshooting hardware and software problems, and ensuring timely and efficient resolution of support requests.Job Requirements:Strong problem-solving skills and expertise in...

  • Customer Support Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About the RoleAt Capital One, we're committed to providing exceptional customer service and support. As a Specialist Customer Support Team member, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions. Your empathetic approach and strong communication skills will be essential in building trust and...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleAt Capital One, we're committed to providing exceptional customer service and support to our customers. As a Specialist Customer Support Team member, you'll play a vital role in helping customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and empathetic conversations with customers to...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    About this roleAt Capital One, we're committed to providing exceptional customer service and support to our customers. As a Specialist Customer Support Team member, you'll play a vital role in helping customers navigate challenging situations and find suitable solutions.Key responsibilitiesEngage in effective and empathetic conversations with customers to...

  • Customer Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About this roleWe're seeking a skilled Specialist to join our team at Capital One (Europe) plc. As a member of our Specialist Customer Support Team, you'll play a vital role in helping our customers navigate challenging situations and find suitable solutions.Using empathy and strong communication skills, you'll provide exceptional customer service and...