Customer Support Specialist
1 month ago
We are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.
Key Responsibilities- Engage in effective and impactful conversations with customers to understand their individual circumstances and agree on a suitable solution from a range of options that will support them.
- Utilize industry regulation and Capital One policies to provide informed and empathetic support to customers.
- Remain customer-focused and prioritize their needs in every decision.
- Support customers through challenging and sensitive situations, taking into account any vulnerabilities.
- Signpost customers to additional support resources and use your judgment to assess the right outcome for each customer.
- A natural problem solver with a focus on getting the right outcomes for our customers.
- Resilience is key, as this role can be challenging at times, particularly when dealing with sensitive situations.
- A team player who acts with integrity and treats customers and associates with respect.
- First-hand experience within the finance industry is desirable, but not essential.
- A great communicator with a passion for giving the best advice to every customer through empathy and advocacy.
- A competitive salary of £27,000.
- A comprehensive benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
- Opportunities for career progression and professional development through our Capital One University training programmes.
During your training, you will be based in the office, Monday to Friday, 09:00 to 17:30. Once you have completed your training, you will move onto a rotating shift pattern, including Saturdays, with an additional set day off during the week. You will also have the opportunity to work from home, with a requirement to come into the office for a day every two weeks for team building and collaboration.
Why Join Us?At Capital One, we are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We value diversity and inclusion and are an equal opportunities employer. We offer a supportive and inclusive work environment, with opportunities for career growth and development.
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