Customer Support Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time
About the Role

We are seeking a highly skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team at Capital One - UK. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers.

Key Responsibilities
  • Engage in effective and impactful conversations with customers to understand their individual circumstances and agree on a suitable solution from a range of options that will support them.
  • Remain customer-focused and put them at the centre of every decision, using empathy and strong communication skills to educate customers on next steps or signposting for further support.
  • Support customers through challenging and sensitive situations, taking into account any vulnerabilities and using your judgement to assess the right outcome for the customer.
  • Signpost customers to additional support resources and work collaboratively with colleagues to ensure seamless customer support.
What We're Looking For
  • A natural problem solver with a focus on getting the right outcomes for our customers.
  • Resilience is key, as this role can be difficult at times, particularly when dealing with sensitive situations.
  • A team player who acts with integrity and treats customers and colleagues with respect.
  • First-hand experience within the Finance Industry is desirable, but not essential.
  • A great communicator with a passion for giving the best advice to every customer you speak to through empathy and advocacy.
What We Offer
  • A competitive salary and benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
  • Opportunities for career progression and professional development through our Capital One University training programmes.
  • A dynamic and inclusive work environment with a focus on diversity and inclusion.
Why Join Us?

At Capital One, we're committed to creating a level playing field and seeking to create teams that are representative of our customers and the communities we serve. We pride ourselves on hiring the best people, not the same people, and offer benefits that attract people at all ages and stages.

We partner with organisations including the Women in Finance and Race At Work Charters, Stonewall, and upReach to find people from every walk of life and help them thrive with us.

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