Customer Service Specialist

1 week ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

Capital One is seeking a highly skilled and empathetic Customer Service Specialist to join our team. As a key member of our Specialist Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers in the best possible way.

Key Responsibilities
  • Have effective and impactful conversations with our customers
  • Understand their individual circumstances and agree on a suitable solution from a range of options that will support them
  • Understand industry regulation and how this matches with Capital One policies
  • Remain customer-focused and put them at the centre of every decision
  • Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities
  • Signpost customers to additional support resources
  • Use your judgement when assessing the right outcome for the customer

What We're Looking For
  • A natural problem solver focused on getting the right outcomes for our customers
  • Resilience is key
  • A team player that acts with integrity and treats our customers and associates with respect
  • We'd love it if you have first-hand experience within the Finance Industry
  • A great communicator
  • A passion for giving the best advice to every customer you speak to through empathy and advocacy

What's in it for You
  • Salary of £27,000.00
  • We offer high performers strong and diverse career progression
  • Immediate access to our core benefits

What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

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