Customer Service Specialist

4 days ago


Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time

About the Role

This position involves providing exceptional customer service and support to students, staff, and the wider university community. As an Enquiry Handling Assistant, you will work closely with the Enquiry Handling Team Leader to ensure seamless customer journeys and continually improve the service.

The successful candidate will be accountable for high levels of customer service and will be responsible for maintaining accurate records and providing information to students, staff, and other stakeholders.

Key Responsibilities

  • Provide exceptional customer service to students, staff, and the wider university community
  • Work closely with the Enquiry Handling Team Leader to ensure seamless customer journeys
  • Maintain accurate records and provide information to students, staff, and other stakeholders
  • Continually improve the service by identifying areas for development and implementing changes

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity. Our Campus Services team work tirelessly behind the scenes to support our students, and we are looking for a dedicated and enthusiastic individual to join our team.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A welcoming and inclusive work environment
  • The opportunity to work with a talented team of professionals


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