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Customer Service and Operations Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Wattbike Full time

At Wattbike, we're looking for a skilled Customer Service and Operations Specialist to join our busy Customer Services team. As a key member of our team, you'll be responsible for providing world-class service to our customers through sales support and ensuring they have an expert point of contact specific to their needs.

The ideal candidate will have previous customer service experience, ideally at least 1 year, and a strong understanding of excellent customer service principles. They will be proficient in effective communication over the telephone, email, and live chat, and have the ability to prioritize, plan, and resolve issues quickly.

As a Customer Service and Operations Specialist, you'll work closely with our technical team to improve customer experience and coordinate quality control and Wattbike service requests from both home and commercial sites. You'll also be responsible for managing 3rd party courier delivery bookings and tracking, and communicating with internal functions and external stakeholders.

We offer a range of benefits, including a Wattbike for your home, access to 24/7 support through our Lifeworks hub, and a relaxed culture that supports a great home and work blend. If you're passionate about delivering exceptional customer service and have a strong understanding of our brand and products, we'd love to hear from you.

Key Responsibilities:

  • Provide expert customer sales and service support via telephone, email, and live chat
  • Create opportunities to deliver additional sales where appropriate
  • Coordinate quality control and Wattbike service requests from both home and commercial sites
  • Assist the technical team with product feedback to improve customer experience
  • Manage 3rd party courier delivery bookings and tracking
  • Communicate with internal functions and external stakeholders

Requirements:

  • Previous customer service experience, ideally at least 1 year
  • Strong understanding of excellent customer service principles
  • Proficient in effective communication over the telephone, email, and live chat
  • Ability to prioritize, plan, and resolve issues quickly
  • Excellent IT skills