Customer Service Specialist

5 days ago


Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time

Role Overview

We are seeking a highly skilled Customer Service Specialist to join our Central Enquiry Handling team at Nottingham Trent University. As a key member of the team, you will be responsible for providing exceptional customer service to students, staff, and the wider university community.

Key Responsibilities

  • Provide high levels of customer service and support to students, staff, and external partners.
  • Work collaboratively with the Enquiry Handling Team Leader to ensure a seamless customer journey.
  • Maintain accurate records and reports to monitor service performance and identify areas for improvement.
  • Collaborate with other teams to ensure a coordinated approach to service delivery.
  • Stay up-to-date with university policies, procedures, and initiatives to provide informed responses to customer enquiries.

About Us

Nottingham Trent University is a successful and ambitious institution recognized for its innovation and inclusivity. Our Campus Services team works tirelessly behind the scenes to support our students, and we are committed to providing an exceptional experience for all.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A dynamic and inclusive work environment.
  • Hybrid working arrangements to support work-life balance.
  • Access to a range of health and wellbeing services.

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application via our online application form.



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