Customer Support Specialist
24 hours ago
We care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our employees because we know our people are the reason for our success.
This role offers a unique opportunity to work in a dynamic environment where you can make a real difference in the lives of our customers. As an Affordability and Vulnerability Specialist, you'll be working closely with our customer operations team to ensure that our customers receive the best possible service.
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working.
Requirements
- Able to thrive in an area which must take into account debt and our most vulnerable customers
- Can converse in difficult conversations with high risk vulnerable customers
- Possess a passion for delivering an exceptional customer experience
- Resilient and excited to solve complex problems
- Good English skills, both written and verbal
- A committed team player
- Ability to think on your feet in a fast-paced environment
- Confident in making important decisions
- Drive to identify and implement change
- Commitment to provide an outstanding customer journey
What We Offer
- A salary of £24,195 - £26,010 per annum dependent on experience
- 26 days holiday plus bank holidays AND a guarantee of your birthday off
- Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more
- A generous pension scheme
- Weekly socials where we get together as a family to wind down
- Trust – You're responsible for your customer experiences and your own development
- Flexible hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder
- Location - Nottingham
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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