Tenant Support Specialist

7 days ago


Nottingham, Nottingham, United Kingdom Service Care Solutions Ltd Full time

About the Role

We are seeking a highly skilled Tenant Support Specialist to join our team in Nottingham. As a key member of our Housing Management team, you will play a vital role in delivering intensive housing management services and supporting tenants to maintain their tenancies.

Your primary responsibilities will include:

  • Providing direct support to tenants with managing their tenancy, including assistance with housing benefit claims and referrals to relevant support services.
  • Conducting comprehensive assessments of service users to determine eligibility for services and identifying areas of risk or need.
  • Working closely with the Housing Management team to ensure accurate tenancy setup, tenant engagement, and adherence to tenancy agreements.
  • Coordinating the procurement of necessary furniture and equipment for properties, as required.
  • Collaborating with the Asset Management team to maintain exceptional property standards, address maintenance issues promptly, and ensure properties remain safe and habitable.
  • Optimising rent collection and adhering to arrears management policies and procedures.

Essential Requirements

To excel in this role, you will need:

  • Previous experience in a housing management position, preferably within the supported housing sector.
  • In-depth knowledge of housing policies, tenancy law, and arrears management.
  • Proven ability to assess service user needs effectively, identify risks, and develop tailored solutions.
  • Excellent communication and interpersonal skills, with experience working with external partners and stakeholders.

Contract Details

This is a fixed-term contract for 3 months, with the possibility of extension. You will work 35 hours per week, Monday to Friday, and receive a competitive hourly rate of £16.45 (LTD) or £16.02 (PAYE), inclusive of holiday pay.



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