Arrears Recovery Specialist

1 day ago


Nottingham, Nottingham, United Kingdom Connells Group Full time
Job Title: Arrears Recovery Specialist

The successful candidate will be responsible for providing credit control and debt recovery services on residential tenancies. You will liaise with tenants and guarantors regarding rent arrears by telephone and in writing, while keeping our Landlord clients fully informed at all stages.

To succeed in this role, you will need to demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative. You will also need to support our customers in an efficient and engaging way, with good telephone manner, strong communication skills, and competence when working with numbers.

A key aspect of this role is building strong relationships through rapport with customers and colleagues alike. You will also have a keen eye for detail, as we regularly call upon you to provide accurate information to be submitted as evidence in legal claims.

We offer a pension scheme, 23 days annual leave (increasing with service), training and career progression opportunities throughout the business, industry-recognised qualifications, discount schemes covering retail, entertainment, travel and health, and free on-site parking.

Countrywide is now part of Connells Group, the UK's largest property services group. We serve our customers nationwide across more than 85 brands and are uniquely placed to support our customers across the residential and commercial property markets.

Salary: £25,000 - £28,000 per annum depending on experience.



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