Senior Recovery Specialist
2 days ago
We are seeking a skilled Senior Recovery Specialist to join our team in Nottingham, UK. As a key member of our 3rd Party Debt Team, you will play a critical role in ensuring the financial health of our organization by recovering outstanding debts through third-party agencies.
About the RoleThe successful candidate will be responsible for managing the debt sale process, liaising with external agencies, and monitoring recovery performance. Key responsibilities include:
- Agency Relationship Management: Build and maintain strong relationships with external debt collection agencies to drive effective debt recovery.
- Performance Monitoring: Track and analyse recovery performance to identify areas for improvement and optimise processes.
- Regulatory Compliance: Ensure compliance with all relevant regulations and guidelines to minimise risk.
- Third Party Contact: Resolve queries from third-party partners and support customers through the litigation process and internal insolvency procedures.
To be successful in this role, you will need:
- Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with external agencies and stakeholders.
- Data-Driven Decision Making: The ability to use data insights to inform decision making and drive business outcomes.
- Experience in Debt Collection: Previous experience in debt collection or a related field is essential for this role.
We offer a competitive salary package, including:
- Salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible Work Arrangements: A hybrid working approach with split days between home and our Nottingham hub.
- Core Hours: Monday to Friday, 9AM-5PM.
- Holiday Entitlement: 26 days holiday plus bank holidays and your birthday off.
- Benefits: Access to a range of flexible benefits, including buying extra holidays, retail discounts, health and wellbeing options, and more.
- Pension Scheme: Enjoy a generous pension contribution.
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