Financial Recovery Specialist

5 days ago


Nottingham, Nottingham, United Kingdom E Next Full time

We are E Next, a company dedicated to making energy feel-good for our customers. Our mission is to bring positive change, one step at a time.

In this role, you will be instrumental in driving financial health by recovering outstanding debts through third-party agencies including litigation and debt collection agencies. You will manage the debt sale process, liaise with external agencies, and monitor recovery performance.

Key Responsibilities
  • Agency Relationship Management: Build and maintain strong relationships with external debt collection agencies to ensure smooth operations.
  • Performance Monitoring: Track and analyse recovery performance to identify areas for improvement and drive results.
  • Regulatory Compliance: Ensure compliance with all relevant regulations and guidelines, resolving queries from partners and supporting customers throughout the litigation journey and internal insolvency process.
  • Able to have difficult conversations and overcome objections to achieve the best outcome.
  • Excellent written and verbal communication skills in English.
  • Driven by data, using insights to make informed decisions that benefit our customers.

What We Offer

As a Financial Recovery Specialist, you can expect a competitive salary of £25,102 per annum, based on experience, plus a range of benefits that support your work-life balance.

Salary and Benefits

  1. Competitive Salary: £25,102 per annum, dependent on experience.
  2. Flexible Work: Hybrid working approach with 2-3 days spent at our Nottingham hub.
  3. Work-Life Balance: Core hours 9AM-5PM, Monday-Friday, with 26 days holiday plus bank holidays and a guaranteed birthday off.
  4. Generous Holidays: Access to flexible benefits including buying extra holidays, retail discounts, health and wellbeing options, and more.
  5. Full-time: 37 hours per week.


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