Debt Recovery Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Nottinghamshire County Council Full time

About the Role:

The Debt Recovery Specialist will be responsible for providing a debt recovery service to Nottinghamshire County Council, predominantly dealing with customers who have outstanding invoices due for care. The successful candidate will be educated to GCSE level (Grade C or above / 9 - 4), or equivalent in Maths and English, and possess good IT, communication, literacy, and numeracy skills.

Key Responsibilities:

  • Liaise with debtors and their representatives directly via the telephone.
  • Negotiate with and challenge debtors in a fair, standard and consistent manner.
  • Make debtors aware of the consequences of non-payment in order to ensure debts do not accrue and cause a loss of income to the Council.
  • Liaise with and provide information to external agencies (The Office of the Public Guardian / Department of Work & Pensions).

What We Offer:

  • Company pension
  • Cycle to work scheme
  • Flexible schedule including working from home (IT kit supplied)
  • On-site parking
  • Store discounts
  • Generous annual leave
  • Pensions Scheme
  • Training opportunities, including e-learning

About Us:

Nottinghamshire County Council is a local authority responsible for public services such as education, transport, planning, social care, trading standards and waste management. The Council is divided into four departments, with this role sitting in the Chief Executives.



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