Rent Arrears Coordinator

2 days ago


Nottingham, Nottingham, United Kingdom Connells Group Full time
Job Description:

We are seeking a driven and professional customer service specialist who wants to be part of an established, passionate team that supports the accounting functions within Countrywide's estate agency network.

The ideal candidate will be a committed individual who shares our passion for customer service. You will be responsible for providing credit control and debt recovery services on residential tenancies, liaising with tenants and guarantors regarding rent arrears by telephone and in writing.

You will need to demonstrate outstanding customer service skills, supporting our customers in an efficient and engaging way, with good telephone manner, strong communication skills, and competence when working with numbers.

A key aspect of this role is building strong relationships through rapport with customers and colleagues alike. You will also have a keen eye for detail, as we regularly call upon you to provide accurate information to be submitted as evidence in legal claims.

We offer a pension scheme, 23 days annual leave (increasing with service), training and career progression opportunities throughout the business, industry-recognised qualifications, discount schemes covering retail, entertainment, travel and health, and free on-site parking.

Countrywide is now part of Connells Group, the UK's largest property services group. We serve our customers nationwide across more than 85 brands and are uniquely placed to support our customers across the residential and commercial property markets.

Estimated Salary: £26,500 - £29,800 per annum depending on experience.



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