Customer Service Coordinator

9 hours ago


Nottingham, Nottingham, United Kingdom RecruitMe Full time
Job Title

We are seeking a skilled Service Administrator to join RecruitMe in Nottingham, UK. The successful candidate will be responsible for managing service contracts, responding to customer enquiries and dispatching emergency callouts.

About the Role
  • Manage service contracts and deliver scheduled maintenance activities to customers
  • Communicate with customers via portals and telephone
  • Liaise with engineers regarding workloads and assist with travel arrangements
Key Responsibilities
  • Take inbound phone calls and handle customer enquiries
  • Call logging and raising new orders
  • Monitor customer portals daily to provide same-day response
Requirements
  • IT skills, including Microsoft packages and email
  • Knowledge of administrative procedures
  • Adaptability and ability to take initiative
  • Accuracy at record keeping
  • Excellent time management skills
  • Ability to work well under pressure and prioritise workload
What We Offer

We offer a competitive salary of £24k, company pension and onsite parking. Regular tram and cycle to work schemes are also available.

We estimate an annual salary range of £25,600 - £32,800 depending on experience.



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