Customer Service Engineer
21 hours ago
Responsibilities:
- Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
- Manage expectations, demands and customer complaints.
- Offer customers access to: Spare parts, Service of Contracts, Call out / breakdown cover, Obsolescence Support
- Produce clear and accurate quotations using the business software system.
- Ensure all orders are handled and processed promptly.
- Focusing on achieving service excellence.
- Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
- Liaise with the design, procurement and production teams to ensure customer satisfaction and on time delivery is achieved.
Estimated Salary: £35,000 - £45,000 per annum depending on experience.
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Customer Service Expert
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