Customer Service Engineer

21 hours ago


Nottingham, Nottingham, United Kingdom Orion Electrotech Rail Careers Full time

Responsibilities:

  • Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
  • Manage expectations, demands and customer complaints.
  • Offer customers access to: Spare parts, Service of Contracts, Call out / breakdown cover, Obsolescence Support
  • Produce clear and accurate quotations using the business software system.
  • Ensure all orders are handled and processed promptly.
  • Focusing on achieving service excellence.
  • Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
  • Liaise with the design, procurement and production teams to ensure customer satisfaction and on time delivery is achieved.

Estimated Salary: £35,000 - £45,000 per annum depending on experience.



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