Complaints Resolution and Customer Service Manager

5 hours ago


Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

Fairways Hotel is a leading global insurance provider offering risk-management solutions and business underwriting. We are currently seeking a highly skilled Complaints Resolution and Customer Service Manager to join our Nottingham-based team on an initial fixed-term basis.

The ideal candidate will have experience within a customer relations/complaints environment, excellent customer service skills, attention to detail, great problem-solving skills, and some knowledge and understanding of complaint procedures.

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience.

About the Role

This is a customer-facing role with a primary focus on maintaining high service levels by providing a competent and efficient service to our stakeholders, particularly in relation to complaints made to the business regarding property insurance.

  • Acknowledge, investigate, and respond promptly and clearly to all AmTrust Group companies' complaints and escalated customer complaints within regulatory timescales.
  • Provide prompt and clear communications to the complainant within regulatory timescales.
  • Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.

Key requirements for this role include:

- Excellent communication and interpersonal skills

- Ability to work effectively under pressure and manage multiple priorities

- Strong analytical and problem-solving skills

- Experience working in a customer-facing role, preferably in the financial services industry

],

  • Nottingham, Nottingham, United Kingdom Countrywide Full time

    Customer Complaints Resolution SpecialistWe are seeking a dedicated Customer Complaints Resolution Specialist to join our Residential Lettings Support Team in Annesley.This is an opportunity to work for the UK's largest Property Services Group, specialising in residential lettings. We can offer full-time or part-time hours, with part-time offering...


  • Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

    **About Us**Fairways Hotel is a leading provider of customer service solutions, and we are currently seeking a skilled Complaints Resolution Advocate to join our team in Nottingham.This is a unique opportunity to work with a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. As a Complaints Resolution...


  • Nottingham, Nottingham, United Kingdom Countrywide Full time

    Countrywide is the UK's largest Property Services Group, specialising in residential lettings. We strive to provide a market-leading service, and occasionally things do go wrong.This is where our Customer Complaints Administrators play a pivotal role, ensuring that our customer's concerns are dealt with in a professional manner.We're looking for individuals...


  • Nottingham, Nottingham, United Kingdom Wallace Hind Selection Full time

    Wallace Hind Selection, a renowned design house, importer and wholesaler of furniture to the UK market, is seeking an experienced Customer Service Business Manager to join their team in Long Eaton. This pivotal role will play a key part in ensuring the smooth resolution of customer issues or delays, as well as the timely processing of customer orders and...


  • Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

    At Fairways Hotel, we are seeking a highly skilled Insurance Claims Resolution Specialist to join our team on an initial fixed-term basis.The ideal candidate will have experience within a customer relations/complaints environment, excellent customer service skills, attention to detail, great problem-solving skills, and some knowledge and understanding of...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    Operations Management ProfessionalA seasoned operations professional is required to lead our Complaints department. You will be responsible for driving business growth, implementing new initiatives, and ensuring teams deliver high-quality outcomes for customers.About the JobYou will lead specialist teams within the Complaints department, making informed...


  • Nottingham, Nottingham, United Kingdom Countrywide Full time

    Complaint Handling AdministratorWe are seeking a detail-oriented and organized individual to join our Complaint Handling Team in Annesley. As a key member of our team, you will play a crucial role in ensuring that our customers' concerns are dealt with promptly and fairly.This is an exciting opportunity to work for the UK's largest Property Services Group,...


  • Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

    **About Fairways Hotel**We are seeking a highly skilled and experienced professional to join our team as an Insurance Complaints Specialist in our Nottingham office.This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and resolving complex insurance complaints. As an Insurance Complaints Specialist, you...


  • Nottingham, Nottingham, United Kingdom Delta by Marriott Nottingham Belfry Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Delta by Marriott Nottingham Belfry hotel.About the RoleThis is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced environment. As a Customer Service Representative, you will be the first point of contact...


  • Nottingham, Nottingham, United Kingdom Wallace Hind Selection LTD Full time

    We are seeking an experienced Customer Service Executive to support our business in Long Eaton. As a key member of our team, you will play a pivotal role in maintaining high customer service standards, resolving issues efficiently, and processing orders promptly.Job DescriptionSalary: £24,000 - £28,000 per annumThe ideal candidate will have experience in...


  • Nottingham, Nottingham, United Kingdom Countrywide Full time

    Customer Service RoleWe are looking for a dedicated Customer Service Representative to work within our Customer Care team.This is an opportunity to work for a leading Property Services Group, specialising in residential lettings.We strive to provide a market-leading service, and we're on the lookout for those with great communication...


  • Nottingham, Nottingham, United Kingdom Harper Finance Full time

    At Harper Finance, we are seeking a talented Customer Service Representative to join our team. As a key member of our finance team, you will play a vital role in delivering exceptional customer service and support.About the RoleThis is an exciting opportunity for someone who is passionate about providing excellent customer service and has a keen eye for...


  • Nottingham, Nottingham, United Kingdom Countrywide Full time

    Claims Resolution Expert Position at CountrywideWe are seeking a skilled and experienced professional to fill the position of Claims Resolution Expert. As a key member of our Countrywide team, you will be responsible for resolving complex insurance claims and ensuring seamless communication with customers, landlords, and legal representatives.About the...


  • Nottingham, Nottingham, United Kingdom Tesco Partners Full time

    About the RoleWe are seeking a skilled Customer Service Associate to join our team in providing exceptional customer experiences.This role is ideal for individuals who enjoy working in a fast-paced environment and can maintain high standards of food freshness, cleanliness, and customer satisfaction.Key responsibilities include:Resolving customer complaints...


  • Nottingham, Nottingham, United Kingdom Silverbear Ltd. Full time

    We are seeking a highly skilled Customer Service Technician to join Silverbear Ltd.'s customer-facing team. In this role, you will provide technical assistance to customers, working collaboratively with internal teams to deliver exceptional customer experiences.Key Responsibilities:Diagnose and resolve technical issues over the phone and via remote...


  • Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    About Quality Service Recruitment:We are a leading staffing agency in the Midlands and South Yorkshire, with a unique insight into the local market.Job Title: Customer Service AdministratorLocation: BilboroughWorking Hours: Monday to Friday, 37.5 hours per week, with flexible working arrangements including alternate SaturdaysSalary: £12.00 per hourWe are...


  • Nottingham, Nottingham, United Kingdom United Parcel Service of America, Inc Full time

    Job OverviewA challenging and rewarding customer service role is available at United Parcel Service of America, Inc.Key ResponsibilitiesProvide proactive updates on service issues to clients.Display a thorough understanding of products and services offered by the company.Salary and BenefitsThe estimated salary for this position is $55,000 per annum. Benefits...


  • Nottingham, Nottingham, United Kingdom Flat Fee Recruiter Full time

    We're looking for an experienced Customer Service Representative to join our team at Flat Fee Recruiter in Nottingham. This is a fantastic opportunity to become the first point of contact for our valued customers and deliver exceptional service with efficiency and care.In this role, you will be responsible for handling customer inquiries, resolving issues,...

  • Debt Resolution Expert

    19 hours ago


    Nottingham, Nottingham, United Kingdom Capital One - UK Full time £27,000

    Join Our Team and Make a DifferenceWe're seeking a skilled Collections Advisor to join our team in the UK. As a key member of our debt resolution team, you'll play a vital role in helping customers navigate challenging financial situations.Our ideal candidate will have a strong understanding of debt resolution and customer-focused strategies, as well as...


  • Nottingham, Nottingham, United Kingdom Only FE Full time

    Job SummaryWe are seeking an experienced Customer Service Technician to join our IT team at Only FE. Our comprehensive range of further and higher education courses and training opportunities for business and industry make us an exciting place to work.Key Responsibilities:Provide timely and effective resolution of technical issues via phone, email, or...