Complaints Resolution Advocate

1 month ago


Nottingham, Nottingham, United Kingdom Fairways Hotel Full time

**About Us**

Fairways Hotel is a leading provider of customer service solutions, and we are currently seeking a skilled Complaints Resolution Advocate to join our team in Nottingham.

This is a unique opportunity to work with a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. As a Complaints Resolution Advocate, you will be responsible for resolving complex insurance complaints and ensuring that customers receive a fair and consistent outcome.

**Requirements:**

  • Good working knowledge of complaint procedures within financial services, particularly FCA rules and guidelines in relation to general insurance.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment.

**Estimated Salary:** £30,000 - £40,000 per annum (dependent on experience).

**Benefits:**

  • Competitive salary.
  • Opportunities for career growth and development.


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