Complaints Resolution Advocate
4 days ago
**About Us**
Fairways Hotel is a leading provider of customer service solutions, and we are currently seeking a skilled Complaints Resolution Advocate to join our team in Nottingham.
This is a unique opportunity to work with a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. As a Complaints Resolution Advocate, you will be responsible for resolving complex insurance complaints and ensuring that customers receive a fair and consistent outcome.
**Requirements:**
- Good working knowledge of complaint procedures within financial services, particularly FCA rules and guidelines in relation to general insurance.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment.
**Estimated Salary:** £30,000 - £40,000 per annum (dependent on experience).
**Benefits:**
- Competitive salary.
- Opportunities for career growth and development.
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