Principal Operational Service Manager

2 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

In this exciting role, you will be the Principal Operational Service Manager of our complaints resolution department. You will lead our specialist teams, drive new initiatives, and work in partnership with internal and external stakeholders to drive impactful opportunities.

To succeed in this position, you will need to have experience in leading others, either directly or indirectly, and experience in driving significant ongoing enhancements to a team or department. You will also need to have a strong understanding of using and manipulating data from various sources to make informed decisions.

We offer a competitive salary of £75,000 - £85,000 per year, plus benefits such as pension scheme, bonus, generous holiday entitlement, and private medical insurance. Our hybrid working model gives you flexibility to work from our offices and from home.

We are passionate about developing great people through our Capital One University training programmes.



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