Principal Operational Strategist
3 weeks ago
CAPITAL ONE OFFERS AN EXCITING OPPORTUNITY FOR A PRINCIPAL OPERATIONAL STRATEGIST TO JOIN OUR COMPLAINTS DEPARTMENT.
About the RoleWe are seeking a highly skilled Principal Operational Strategist to lead our Complaints department and drive business growth. The successful candidate will have experience in leading others and driving significant enhancements to a team or department.
This permanent position offers a competitive salary of £75,000-£90,000 per annum, depending on experience, plus a comprehensive benefits package including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
Job Description:As a Principal Operational Strategist, you will be responsible for developing and implementing operational strategies that drive business growth and improve customer satisfaction. This will include working closely with other departments to identify areas for improvement and implementing changes to drive business growth.
You will also be responsible for managing a team of staff and providing guidance and support to help them develop their skills and abilities. Additionally, you will be expected to identify and deliver ongoing enhancements to the department and drive new and impactful opportunities through collaboration with internal and external stakeholders.
In terms of specific responsibilities, these may include:
- Developing and implementing operational strategies that drive business growth and improve customer satisfaction.
- Working closely with other departments to identify areas for improvement and implementing changes to drive business growth.
- Managing a team of staff and providing guidance and support to help them develop their skills and abilities.
- Identifying and delivering ongoing enhancements to the department.
- Driving new and impactful opportunities through collaboration with internal and external stakeholders.
- Experience in leading others, either directly or indirectly.
- Experience in driving significant enhancements to a team or department.
- Strong understanding of using data from various sources to make informed decisions.
- A drive for continued learning through training opportunities and knowledge sharing.
- Experience in mass UL claims and service-related complaints.
- Working knowledge and experience of FOS and CMC activity.
- Ability to work cross-functionally with stakeholders to drive critical business decisions.
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