Customer Service Scheduler

3 weeks ago


Nottingham, Nottingham, United Kingdom Daniel Owen Ltd Full time
Job Title:

Customer Service Scheduler

About the Role:

We are seeking an experienced Customer Service Scheduler to join our team at Daniel Owen Ltd. In this role, you will be responsible for managing calls on our system, ensuring trade skill sets and location parameters are working effectively, and liaising with operatives, tenants, and clients.

Responsibilities:
  1. Manage calls on our system, ensuring timely responses to customers and effective resolution of issues.
  2. Plan and schedule routine, essential, and emergency property maintenance works in accordance with client KPIs.
  3. Liaise with operatives, tenants, and clients to ensure smooth communication and effective collaboration.
  4. Coordinate logistics and reorganize schedules as necessary to meet client deadlines.
Requirements:
  • Proven experience in a scheduling or customer service role.
  • Excellent communication and organizational skills.
  • Able to work in a fast-paced demanding environment.
Salary:

£24-26K per annum.


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