Customer Service Ambassador
4 days ago
The estimated salary for this role is £20,000 - £25,000 per annum.
About the CompanyBuzz Group Limited is a leading entertainment provider, dedicated to delivering exceptional customer experiences. As a Customer Service Ambassador, you will be part of a dynamic team that prioritizes customer satisfaction and loyalty.
Key Responsibilities- Respond to telephone-based enquiries from online and land-based customers
- Handle email and live chat contacts with professionalism and courtesy
- Deliver outbound calls and email campaigns to ensure customer satisfaction
- Work towards Key Performance Indicators (KPIs) for the customer service department
- Excellent communication and interpersonal skills
- 2 years' experience in a face-to-face customer service role
- Experience working in a fast-paced customer service environment
- Strong problem-solving and conflict resolution skills
- 33 days annual leave (including bank holidays)
- Options to buy additional leave
- Annual company bonus scheme
- Access to employee wellbeing programs
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