Customer Service Ambassador

4 days ago


Nottingham, Nottingham, United Kingdom Buzz Group Limited Full time
Job Title: Customer Service Ambassador

The estimated salary for this role is £20,000 - £25,000 per annum.

About the Company

Buzz Group Limited is a leading entertainment provider, dedicated to delivering exceptional customer experiences. As a Customer Service Ambassador, you will be part of a dynamic team that prioritizes customer satisfaction and loyalty.

Key Responsibilities
  • Respond to telephone-based enquiries from online and land-based customers
  • Handle email and live chat contacts with professionalism and courtesy
  • Deliver outbound calls and email campaigns to ensure customer satisfaction
  • Work towards Key Performance Indicators (KPIs) for the customer service department
Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • 2 years' experience in a face-to-face customer service role
  • Experience working in a fast-paced customer service environment
  • Strong problem-solving and conflict resolution skills
Benefits
  • 33 days annual leave (including bank holidays)
  • Options to buy additional leave
  • Annual company bonus scheme
  • Access to employee wellbeing programs


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