Customer Service Delivery Manager

3 days ago


Nottingham, Nottingham, United Kingdom ENGINEERINGUK Full time

Job Overview:

ENGINEERINGUK is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Delivery Manager. The successful candidate will be responsible for delivering exceptional service to our trade customers, ensuring their needs are met, and providing solutions to any issues that may arise.

The ideal candidate will have some experience in a Customer Service or Retail role, with strong communication skills, the ability to multi-task, and computer literacy. A friendly face and a can-do attitude are essential for this role.

Responsibilities:

  1. Deliver exceptional customer service by identifying customers' needs and requirements
  2. Communicate effectively with trade customers to find solutions to their queries
  3. Manage stock and inventory levels, including picking and packing activities
  4. Resolve customer issues and provide advice on delivery options and dispatches

Benefits:

  • Generous Defined Contribution Pension scheme
  • Option to join Aviva Private Health Medical cover
  • AXA PPP Health Cash Plan
  • Save as you Earn Employee Share Scheme
  • Annual Employee Performance Bonus scheme
  • Preferential discounts on Personal Contract Hire for brand new vehicles
  • Cycle to Work Scheme

Salary: £30,000 per annum (dependent on experience)

Working Hours: Monday - Friday, 8am - 5pm



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