IT Service Delivery Manager

1 week ago


Nottingham, Nottingham, United Kingdom EMBS Talent Group Full time
Job Description

A challenging opportunity has arisen for a Senior IT Service Delivery Manager to join our client's fast-paced tech-enabled organisation in Nottingham.

The successful candidate will lead a team of Helpdesk and Field Service Engineers, overseeing service delivery projects and rolling out cutting-edge technology. With planned investment in IT, this role offers significant opportunities for growth and development.

About the Role:

  • Lead and develop an IT Service Delivery team across two locations.
  • Manage local and wide area networks, hardware, desktop applications, and M365 Intune environments.
  • Deliver exceptional IT support services to office and remote users.
  • Collaborate with the IT Projects team to transition new initiatives into operational services.

About You:

  • A strong technical background and passion for service excellence.
  • Proven experience leading an IT service delivery team or function.
  • Excellent communication skills and ability to adapt to different audiences.
  • A calm approach under pressure, coupled with sound decision-making skills.

Salary and Benefits:

£50,000 - £55,000 + benefits package, reflecting the company's commitment to investing in its people and technology.



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