Service Delivery Manager

3 weeks ago


Nottingham, Nottingham, United Kingdom SF Recruitment Full time
Job Description

We are seeking an experienced Service Delivery Manager to oversee the delivery of services to clients, ensuring seamless and high-quality service.

Key Responsibilities:

  • Lead day-to-day service delivery operations to ensure efficient service delivery.
  • Manage end-to-end service delivery process, including planning, execution, and continuous improvement.
  • Monitor service performance against SLAs and KPIs, ensuring adherence to agreed standards.
  • Manage service incidents, escalations, and problem resolution to minimize service disruption.
  • Work with cross-functional teams to ensure alignment and effective service delivery.

Requirements:

  • Proven experience as a Service Delivery Manager or in a similar role within a service-driven environment.
  • Strong understanding of service delivery models, service management frameworks (ITIL), and continuous improvement methodologies.

What We Offer:

  • Competitive salary: £32,500 - £37,500 per annum.
  • Career growth and professional development opportunities.


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