Service Delivery Manager Position
1 week ago
Company Overview: SF Recruitment (Nottingham) is a leading recruitment agency that specializes in placing talented individuals in various industries. Our team is dedicated to delivering exceptional services and helping our clients achieve their goals.
Job Summary: We are seeking a highly skilled Service Delivery Manager to oversee the delivery of services to our clients. As a key member of our team, you will be responsible for ensuring that all services are delivered efficiently, on time, and meet the expected quality standards.
Key Responsibilities:
- Lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients.
- Build and maintain strong relationships with clients, understanding their needs and providing solutions.
- Manage the end-to-end service delivery process, including planning, execution, and continuous improvement.
- Monitor service performance against SLAs and KPIs, ensuring adherence to agreed standards.
- Manage service incidents, escalations, and problem resolution to minimize service disruption.
- Work with cross-functional teams to ensure alignment and effective service delivery.
- Develop and implement strategies to improve service quality and client satisfaction.
- Prepare and deliver regular service reports and updates to clients and senior management.
- Provide leadership and guidance to the service delivery team, fostering a culture of collaboration, accountability, and high performance.
- Act as the primary point of contact for client feedback, concerns, and requests.
- Drive continuous service improvement initiatives to enhance efficiency and client satisfaction.
Requirements:
- Proven experience as a Service Delivery Manager or in a similar role within a service-driven environment.
- Strong understanding of service delivery models, service management frameworks (ITIL), and continuous improvement methodologies.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Experience working with SLAs, KPIs, and performance metrics.
- Leadership experience, with the ability to motivate and inspire teams.
- Relevant certifications (e.g., ITIL Foundation) are a plus.
What We Offer:
- A competitive salary of £30,000 - £35,000 per annum, depending on experience.
- An opportunity to work with a leading recruitment agency in the industry.
- A collaborative and supportive work environment.
- Career growth and professional development opportunities.
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