Service Delivery Manager Position

1 week ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

Company Overview: SF Recruitment (Nottingham) is a leading recruitment agency that specializes in placing talented individuals in various industries. Our team is dedicated to delivering exceptional services and helping our clients achieve their goals.

Job Summary: We are seeking a highly skilled Service Delivery Manager to oversee the delivery of services to our clients. As a key member of our team, you will be responsible for ensuring that all services are delivered efficiently, on time, and meet the expected quality standards.

Key Responsibilities:

  • Lead the day-to-day service delivery operations to ensure seamless, high-quality service for clients.
  • Build and maintain strong relationships with clients, understanding their needs and providing solutions.
  • Manage the end-to-end service delivery process, including planning, execution, and continuous improvement.
  • Monitor service performance against SLAs and KPIs, ensuring adherence to agreed standards.
  • Manage service incidents, escalations, and problem resolution to minimize service disruption.
  • Work with cross-functional teams to ensure alignment and effective service delivery.
  • Develop and implement strategies to improve service quality and client satisfaction.
  • Prepare and deliver regular service reports and updates to clients and senior management.
  • Provide leadership and guidance to the service delivery team, fostering a culture of collaboration, accountability, and high performance.
  • Act as the primary point of contact for client feedback, concerns, and requests.
  • Drive continuous service improvement initiatives to enhance efficiency and client satisfaction.

Requirements:

  • Proven experience as a Service Delivery Manager or in a similar role within a service-driven environment.
  • Strong understanding of service delivery models, service management frameworks (ITIL), and continuous improvement methodologies.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Strong problem-solving skills with a proactive approach to issue resolution.
  • Experience working with SLAs, KPIs, and performance metrics.
  • Leadership experience, with the ability to motivate and inspire teams.
  • Relevant certifications (e.g., ITIL Foundation) are a plus.

What We Offer:

  • A competitive salary of £30,000 - £35,000 per annum, depending on experience.
  • An opportunity to work with a leading recruitment agency in the industry.
  • A collaborative and supportive work environment.
  • Career growth and professional development opportunities.


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