Service Delivery Manager

1 month ago


Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time
Job Description:

Role: Service Delivery Manager

At Nottingham City Council Housing Services, we are looking for a skilled Service Delivery Manager to oversee the repair operations of our facilities. This is a permanent opportunity to lead our team in providing excellent services to our residents. As a Service Delivery Manager, you will be responsible for ensuring that all repairs are completed efficiently and effectively, while maintaining high standards of customer satisfaction.

Key Responsibilities:
  1. Lead the repair operations team to deliver high-quality services to our residents.
  2. Develop and implement effective repair strategies to meet the needs of our residents.
  3. Monitor and analyze repair performance data to identify areas for improvement.
  4. Collaborate with other teams to ensure seamless service delivery.

Requirements:
  • Proven experience in a repair operations management role.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of facilities management principles and practices.

What We Offer:
  • A competitive salary of £43,421 - £46,464 per annum.
  • A comprehensive benefits package, including pension scheme and life insurance.
  • Opportunities for professional development and career growth.


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