Service Delivery and Operations Manager

2 weeks ago


Nottingham, Nottingham, United Kingdom Air IT Limited Full time

    Job Purpose:


As a Service Delivery Manager at Air IT Limited, you will be responsible for overseeing the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships.


    Key Responsibilities:



  • Manage all operational issues related to service and project delivery, serving as the main point of contact for senior client stakeholders.
  • Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations.
  • Conduct thorough monthly, quarterly, and annual reviews with clients to discuss performance and identify areas for improvement.
  • Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations.
  • Adhere to the company's Information Security Management System (ISMS) and all related policies to maintain high standards of information security.

    Requirements:



  • Demonstrable experience in senior-level communication and stakeholder management.
  • Commercial experience in managing contractual requirements and ensuring adherence to commitments.
  • ITIL certification.
  • Knowledge of AGILE project management methodologies.

    What We Offer:



  • Flexible, hybrid working arrangements.
  • 25 days' annual leave + bank holidays with the option to buy and sell up to 5 days.
  • Private medical insurance or the option to buy into scheme.
  • Free flu jabs.
  • Perks including quarterly and annual staff awards, funded social events, referral bonuses.
  • Excellent learning and development opportunities.
  • Free fruit and snacks in the offices.
  • Barista-style coffee machines.

    If you are passionate about service delivery and have a keen eye for continuous improvement, we encourage you to apply and take the first step in your career journey with Air IT Limited. The ideal candidate will have a strong background in service delivery management, excellent communication skills, and the ability to work effectively in a fast-paced environment.


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