ITIL Service Delivery Manager

1 month ago


Nottingham, Nottingham, United Kingdom Adecco UK LTD Full time

As a Service Delivery Manager at Adecco, you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. You will also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience.

Key Responsibilities
  • Manage all operational issues related to service and project delivery.
  • Develop and execute service improvement strategies to resolve client issues and consistently exceed expectations.
  • Conduct regular performance reviews with clients to identify areas for improvement.
  • Ensure service and contract performance aligns with client expectations and contractual obligations.
  • Adhere to the company's Information Security Management System (ISMS) and related policies to maintain high standards of security.
Requirements
  • Proven experience in service delivery management.
  • Strong communication and stakeholder management skills at a senior level.
  • Commercial experience managing contractual requirements and ensuring adherence to commitments.

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