Operational Delivery Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Gangmasters and Labour Abuse Authority Full time
  1. Acting as the first point of contact for the Gangmasters and Labour Abuse Authority, providing accurate and satisfactory answers to queries and concerns.
  2. Conducting a risk assessment of all information received and appropriately triaging / escalating the information depending on the level of risk.
  3. Initial processing, uploading and data quality checks of operational information relevant to the GLAA, ensuring that only relevant and robust information is processed and retained.
  4. Resolving licensing queries from the public and triaging the queries to the relevant team.
  5. Signposting and sharing information in the appropriate manner to relevant organisations, departments and/or individuals whilst maintaining the required confidentiality, sensitivity, and duty of care.
  6. Receiving calls and/or correspondence from vulnerable workers or members of the public, signposting information, and support on GLAA relevant issues.

The Gangmasters and Labour Abuse Authority is one of the principal investigative law enforcement bodies for labour exploitation in the UK. The GLAA ensures that workers in the UK are treated fairly, properly and are protected from abuse and exploitation. We have three core functions:

  1. Regulation - We regulate businesses that provide workers to the horticulture, agriculture, shellfish gathering and food processing and packaging sector. Our regulatory work includes operating a licencing scheme, undertaking inspections to ensure compliance with that scheme, and taking enforcement action where there are breaches.
  2. Prevention - We work with a broad range of stakeholders locally, nationally, and internationally to help prevent workers from being exploited.
  3. Enforcement - We investigate allegations of worker abuse under the Modern Slavery Act 2015. GLAA Officers conduct civil and criminal investigations and take enforcement action, including prosecutions and court orders to disrupt criminal activity. We also support victims who have been abused, in particular by ensuring they can access specialist help from our partners.

We are seeking inspiring leaders who can set clear direction, role model exemplary leadership behaviours, and deliver our vital services to our wide range of beneficiaries with a focus on efficiency and excellence. Building a culture of belonging, we are committed to providing an experience that is inclusive, equitable and kind. We prioritise diversity and believe in a culture rooted in collaboration, growth and team cohesion. Everyday, everyone on the team contributes to stopping worker exploitation. We are keen to change the underrepresentation of female, transgender, non binary, ethnic minority and disabled colleagues, and are welcoming applications from all parts of the communities we serve.

The GLAA Contact Centre is a newly formed team in the organisation and this role will contribute to the delivery of new processes, creation of guidance documentation and will make a real difference to the GLAA's operational activity. As a Contact Assistant, it will be your role to action and triage calls and correspondence from members of the public, vulnerable workers and partner agencies. This may include, for example licensing queries, media queries and calls from the public providing intelligence. Vulnerable people engage with the GLAA on a regular basis via the Contact Centre and you may be the first person that they speak to. This role is crucial in collecting actionable intelligence that informs operational activity across the UK.

We offer a generous total package to our employees which includes the following:

  1. 24 days annual leave in addition to 8 public holidays
  2. Flexible public holiday scheme
  3. Choice of pension schemes, including access to the extremely generous Civil Service Pension, which also provides a death in service lump sum payment and a survivor's pension payment
  4. Annual performance related bonus scheme
  5. Access to employee discounts
  6. Access to a wellbeing portal
  7. Employee assistance programme
  8. Access to mental health first aiders within the organisation
  9. Flexibility for working hours through the Flexitime scheme
  10. Hybrid working available
  11. Enhanced maternity and paternity benefits
  12. Commitment to employee development

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