Customer Service Advisor with German Language Skills

5 days ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time

About the Role:

We are seeking a highly skilled Customer Service Advisor with German Language Skills to join our team in Nottingham. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to clients who speak German.

Responsibilities:

  • Order processing: manage and process customer orders efficiently.
  • Logistics and tracking: provide accurate updates on order status and shipping.
  • Customer support: answer phone calls and handle email enquiries in German.
  • Problem resolution: investigate and resolve customer issues promptly.
  • Problem solving: proactively address challenges to ensure customer satisfaction.
  • Stock queries: respond to customer inquiries about product availability and stock.

Requirements:

  • Native-level fluency in German (both spoken and written).
  • Excellent customer service skills with a focus on delivering positive outcomes.
  • Great communication skills and the ability to handle queries with a professional, friendly approach.
  • Attention to detail and a proactive, can-do attitude.
  • Must be within a commutable distance to Nottingham.

About Our Team:

We are a dynamic and motivated team dedicated to delivering exceptional customer experiences.

What We Offer:

  • A competitive salary of £27,500 - £30,000 per annum.
  • 25 days holiday with the option to buy or sell additional days.
  • 50% discount on products.
  • Private medical insurance and health cashback plan.
  • Gym membership discounts.
  • Dental insurance.
  • Life insurance and Group Income Protection.
  • Season ticket loans for public transport.
  • Car breakdown cover.


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